---
title: "5 WhatsApp Broadcast Templates Every Indian Business Should Use"
url: "https://liliya.io/blog/5-whatsapp-broadcast-templates-every-indian-business-should-use.md"
description: "Five proven WhatsApp broadcast templates for Indian salons, retailers, e-commerce, and service businesses. Ready to copy, customise, and send today."
author: "Team Liliya"
published: "2026-05-30"
slug: "5-whatsapp-broadcast-templates-every-indian-business-should-use"
---

Most business owners treat WhatsApp the same way they treat SMS — a one-line announcement and a hope that someone replies. That rarely works. The messages that get results follow a predictable structure: a personalised hook, a clear benefit, and a single low-friction action for the customer to take. Here are five templates proven to work across Indian industries.

**1. The Win-Back Message**
Best for customers who have not purchased in 60+ days.
*"Hi \[Name\]! We haven't seen you in a while and we miss you. This week we have a special just for old friends — \[Offer\]. Reply to book or know more. We'd love to see you again!"*

**2. New Arrival or Offer Announcement**
Best for product launches or seasonal offers.
*"\[Name\], our new \[product/collection\] just arrived! \[1-line benefit\]. Click here to see: \[link\] — or reply YES and we will share photos."*

**3. Appointment or Service Reminder**
Reduces no-shows by up to 40%.
*"Hi \[Name\], just a friendly reminder about your \[service\] appointment on \[date\] at \[time\]. Reply CONFIRM to keep it or CHANGE to reschedule. See you soon!"*

**4. Festival Greeting With Offer**
Works best when sent 2–3 days before the festival, not on the day.
*"Wishing you and your family a joyful \[Festival Name\]! To celebrate, we're offering \[Offer\] for the next 48 hours. Reply or visit us to avail."*

**5. Thank You + Repeat Nudge**
Send 7 days after a purchase.
*"\[Name\], thank you for your recent purchase! We hope you're loving \[product\]. When you're ready to restock or try something new, just reply here and we'll take care of you."*
These templates are a starting point — adjust the tone to match your brand and your customer's language preference. In Liliya, you can personalise each message with the customer's name and last purchase details before sending.