How to Upload Your Customer List and Send Your First WhatsApp Campaign Today
Your customer contact list is the most valuable marketing asset your business owns. Most business owners leave it sitting unused in a spreadsheet. Here is exactly how to activate it today.
Before you worry about templates, timing, or tone, the first step is simply getting your customer numbers into a broadcast tool. For most Indian business owners, this means exporting a list of numbers that currently live in one of three places: a physical register, a Google Sheet or Excel file, or saved directly on a phone.
Step 1: Prepare your contact list. Create a CSV file with at least two columns: Name and Phone Number. Phone numbers should include the country code (+91 for India). If you have purchase history or last visit dates, include those too — they are useful for segmentation later. Remove any duplicates and blank rows.
Step 2: Upload to Liliya. In Liliya's Contacts section, click Import → Upload CSV. The platform validates each number, checks format, and flags any that cannot receive WhatsApp messages. This takes 2–5 minutes depending on list size.
Step 3: Create your first broadcast. Go to Broadcasts → New Campaign. Select your imported contact list (or a segment of it). Choose an approved message template or write a new one. Liliya's template library includes ready-made options for common use cases. For your first campaign, keep it simple — a warm re-introduction and a reason to come back.
Step 4: Preview and send. Send a test message to your own number first. When you are happy, schedule or send immediately. Liliya delivers messages in batches to stay within Meta's daily limits. For most first-time campaigns, you will see replies within the first 30 minutes.
