Shared Inbox
Drowning In The Chat Jam? Take The Fastest Lane
No more missed messages in the spam folder or unevenly scattered conversations. With the shared inbox, manage your team’s interaction with customers and empower the seamless handling of conversations over multiple inboxes.
Streamlined Team Collaboration
A shared inbox allows teams to work seamlessly, reducing miscommunication and improving task delegation. This ensures everyone is on the same page and enhances productivity.
- Transparent communication
- Team engagement for sales and support
Centralized Communication
All messages are stored in one place, providing easy access to past interactions and preventing important information from getting lost. It simplifies inbox management and improves workflow efficiency.
- All messages in one place
- Contact tagging and sorted categories
Strong Engagement With Customers
Quick and consistent responses to customer queries create a positive experience, fostering trust and long-term relationships.
- Personalize customer conversation
- Timely update, and provide customer support
Frequently Asked Questions
Find answers to all questions here and get answers to all common questions here
1. What is the Team Inbox?
<p>The Team Inbox is a shared dashboard where all inbound WhatsApp messages to your business number appear in real time. Multiple agents can log in simultaneously, pick up conversations, and reply — just like a shared email inbox but for WhatsApp. Every conversation is visible to the whole team, eliminating the problem of messages getting missed on a single person's phone.</p>
2. How many agents can use the Team Inbox at the same time?
<p>The number of agents depends on your plan. The Starter plan includes a single-agent setup, while Basic and Pro plans support multiple concurrent agents. You can add extra agent seats from the billing section at any time. All agents share the same WhatsApp number — customers always message one number and the team handles it internally.</p>
3. Can I assign a conversation to a specific agent?
<p>Yes. Any agent or admin can assign an open conversation to a specific team member. The assigned agent gets a notification and the conversation is highlighted in their queue. This prevents two agents from replying to the same customer at the same time.</p>
4. How does contact tagging work?
<p>Tags are colour-coded labels you can attach to any contact or conversation — for example "Hot Lead", "Support", "Paid Customer". You can filter the inbox by tag to see only the conversations that matter to you right now. Tags also integrate with broadcasts, so you can target only contacts with a specific tag.</p>
5. Can I see the full chat history of a contact?
<p>Yes. Every message exchanged with a contact — across all agents and all time — is stored and visible in a single conversation thread. You can scroll back through the entire history, search for keywords, and see which agent handled each reply.</p>
6. Does the Team Inbox work on mobile?
<p>The Liliya web dashboard is fully responsive and works well on smartphones and tablets through a mobile browser. There is no separate native app required — agents can handle conversations from any device with an internet connection.</p>
Get Started
Just Connect Your Number. We'll Handle the Rest.
Our team sets you up live on call. You send your first campaign. Customers reply. It really is that simple.
