Template library
Free WhatsApp Message Templates
All 164 Utility-category templates from Meta's official WhatsApp Manager library, organized into 8 categories — appointments, payments, orders, telecom, feedback, events and public safety. Search, copy the wording, drop in your variables, and submit through your WhatsApp Business API provider.
Meta requires every WhatsApp Business message sent outside a customer's 24-hour reply window to use an approved message template. The templates below are the complete Utility category from Meta's own Template Library — the same set your WhatsApp Manager suggests when you create a new template — meaning they carry transactional information a customer is already expecting, not promotions. They tend to get approved fast and delivered reliably.
Showing 164 of 164 templates
Account & Security
Finalize account set-up
Hi {{text}},
Your new account has been created successfully.
Please verify {{text}} to complete your profile.
Your new account has been created successfully.
Please verify {{text}} to complete your profile.
15:36
Verify account
account_creation_confirmation_3
Account & Security
Address update
Hi {{text}}, your delivery address has been successfully updated to {{text}}. Contact {{text}} for any inquiries.
15:36
address_update
Account & Security
Can {BIZ_NAME} call you?
Would you like to receive a call from one of our representatives?
You can update your preference at any time in the business profile.
You can update your preference at any time in the business profile.
15:36
Choose preference
call_permission_request_1
Account & Security
Cancellation Confirmation
Hi {{text}}, we've received a cancellation request for your {{text}}. Reply with YES to be assigned a new agent or NO to cancel.
15:36
Yes
No
cancellation_confirmation
Account & Security
Fraud Alert 1
Hello {{text}},
We noticed a {{text}} transaction on your {{text}} from {{text}} for {{amount}}.
If you didn't make this transaction, please call us {{text}} at {{phone}}.
You can also click below to freeze your {{text}}.
Thank you!
We noticed a {{text}} transaction on your {{text}} from {{text}} for {{amount}}.
If you didn't make this transaction, please call us {{text}} at {{phone}}.
You can also click below to freeze your {{text}}.
Thank you!
15:36
Call us
Freeze card
fraud_alert_1
Account & Security
Fraud Alert 2
Hi {{text}},
This is {{text}}.
We identified a {{text}} transaction on your {{text}} card ending in {{number}}:
Date: {{date}}
Merchant: {{text}}
Amount: {{amount}}
Did you make this purchase?
This is {{text}}.
We identified a {{text}} transaction on your {{text}} card ending in {{number}}:
Date: {{date}}
Merchant: {{text}}
Amount: {{amount}}
Did you make this purchase?
15:36
Yes
No
fraud_alert_2
Account & Security
Fraud Alert 3
Hi {{text}},
We noticed a {{text}} charge on your {{text}} account.
Please verify the details of this transaction.
We noticed a {{text}} charge on your {{text}} account.
Please verify the details of this transaction.
15:36
Verify transaction
fraud_alert_3
Account & Security
Suspicious transaction
Hello {{text}},
We detected a suspicious transaction on your {{text}} card ending in {{number}}.
Please verify if this was you.
We detected a suspicious transaction on your {{text}} card ending in {{number}}.
Please verify if this was you.
15:36
Verify transaction
fraud_alert_4
Account & Security
Fraud Awareness 1
We have detected an increase in {{text}}. To protect your card ending in {{card number}}, please consider updating your PIN. Click below to see the step-by-step. Do not click on unofficial links. {{business name}} will never send you SMS messages asking for your personal information or banking details.
15:36
Security Guide
fraud_awareness_1
Account & Security
Identity Compliance 1
This is to notify you that you need to upgrade to a {{text}} by {{date}}. To avoid any inconveniences when travelling, please ensure you make an appointment at your local {{text}}. To find the office closest to you, use our website {{URL}}.
15:36
identity_compliance_1
Account & Security
Identity Compliance 2
Upgraded {{text}} are now required when traveling at airports. For more information on how to upgrade, use the link below.
15:36
Learn More
identity_compliance_2
Account & Security
Privacy Disclosure 1
We updated our privacy policy on {{date}}. Please click the button below to learn more.
15:36
View Policy
privacy_disclosure_1
Account & Security
Request Contact Info 1
Hi {{text}}, we'd like to have your phone number on file so we can reach you more easily. Please share your contact info below.
15:36
Share Contact Info
request_contact_info_1
Account & Security
Request Contact Info 2
Hi {{text}}, please share your phone number with us so we can stay in touch and assist you better.
15:36
Share Contact Info
request_contact_info_2
Account & Security
Request Contact Info 3
Hi {{text}}, having your phone number helps us serve you faster. Tap below to share your contact info.
15:36
Share Contact Info
request_contact_info_3
Appointments & Field Visits
Your appointment was canceled
Hello {{text}},
Your upcoming appointment with {{business name}} on {{date}} at {{text}} has been canceled.
Let us know if you have any questions or need to reschedule.
Your upcoming appointment with {{business name}} on {{date}} at {{text}} has been canceled.
Let us know if you have any questions or need to reschedule.
15:36
View details
appointment_cancellation_1
Appointments & Field Visits
Appointment cancelled
Hi {{text}},
Your appointment on {{text}} has been cancelled. We hope to see you another time.
Your appointment on {{text}} has been cancelled. We hope to see you another time.
15:36
appointment_cancelled
Appointments & Field Visits
Your appointment is booked
Hello {{text}},
Thank you for booking with {{business name}}.
Your appointment for {{text}} on {{date}} at {{text}} is confirmed.
Thank you for booking with {{business name}}.
Your appointment for {{text}} on {{date}} at {{text}} is confirmed.
15:36
View details
appointment_confirmation_1
Appointments & Field Visits
Appointment confirmed
Hi {{text}},
Your appointment is scheduled for {{text}}.
Service: {{text}}
Confirmation number: {{text}}
We're looking forward to your visit.
Your appointment is scheduled for {{text}}.
Service: {{text}}
Confirmation number: {{text}}
We're looking forward to your visit.
15:36
appointment_confirmed
Appointments & Field Visits
Appointment Reminder
Reminder: Our technician will visit your location on {{date}} at {{text}} for your broadband installation. Please be available.
15:36
appointment_reminder
Appointments & Field Visits
You have an upcoming appointment
Hello {{text}},
This is a reminder about your upcoming appointment with {{business name}} on {{date}} at {{text}}.
We look forward to seeing you!
This is a reminder about your upcoming appointment with {{business name}} on {{date}} at {{text}}.
We look forward to seeing you!
15:36
View details
appointment_reminder_2
Appointments & Field Visits
Your appointment was rescheduled
Hello {{text}},
Your upcoming appointment with {{business name}} has been rescheduled for {{date}} at {{text}}.
We look forward to seeing you!
Your upcoming appointment with {{business name}} has been rescheduled for {{date}} at {{text}}.
We look forward to seeing you!
15:36
View details
appointment_reschedule_1
Appointments & Field Visits
Appointment rescheduled
Hi {{text}},
Your appointment has been rescheduled to {{text}}.
Service: {{text}}
Confirmation number: {{text}}
We're looking forward to your visit.
Your appointment has been rescheduled to {{text}}.
Service: {{text}}
Confirmation number: {{text}}
We're looking forward to your visit.
15:36
appointment_rescheduled
Appointments & Field Visits
Technician visit
Hi {{text}}, we're scheduling a technician visit for your {{text}} on {{date}} between {{text}} and {{text}}. Please confirm if this time slot works for you.
15:36
Confirm
Reschedule
appointment_scheduling
Appointments & Field Visits
Technician visit
Hi {{text}}, we're scheduling a technician visit to {{address}} on {{date}} between {{text}} and {{text}}. Please confirm if this time slot works for you.
15:36
Confirm
Reschedule
appointment_scheduling_address
Appointments & Field Visits
Missed visit
Hi {{text}}, we missed you at your scheduled {{text}} appointment on {{date}}. Please reply to reschedule or contact {{text}} to book a new appointment.
15:36
Reschedule
missed_appointment
Appointments & Field Visits
Rescheduling Request
Hi {{text}}, we need to reschedule your {{text}}. Reply *Reschedule* to pick a new time.
15:36
Reschedule
rescheduling_request
Appointments & Field Visits
Technician Arrival
Hi {{text}}, our technician will arrive at your location within the next {{text}}. Tap to track real-time location.
15:36
Track Location
technician_arrival
Orders & Delivery
Delivery Confirmation 1
Hi {{text}}, your order {{text}} was delivered successfully.
You can manage your order below.
You can manage your order below.
15:36
Manage order
delivery_confirmation_1
Orders & Delivery
Order delivered
Hi {{text}}, your order {{text}} was delivered.
Need to return or replace an item?
Click to manage your order.
Need to return or replace an item?
Click to manage your order.
15:36
Manage order
delivery_confirmation_2
Orders & Delivery
Delivery Confirmation 3
{{text}}, your order {{text}} was delivered on {{date}}.
If you need to return or replace item(s), please click below.
If you need to return or replace item(s), please click below.
15:36
Start return
delivery_confirmation_3
Orders & Delivery
Delivery Confirmation 4
{{text}}, your order was successfully delivered on {{date}}.
Thank you for your purchase.
Thank you for your purchase.
15:36
delivery_confirmation_4
Orders & Delivery
Order delivered
Hi {{text}},
Great news! Your order {{text}} was delivered.
Great news! Your order {{text}} was delivered.
15:36
View order
delivery_confirmation_5
Orders & Delivery
Could not deliver your order
Hi {{text}},
We attempted to deliver your order on {{date}} but were not successful.
Please contact us at {{phone}} to arrange re-delivery.
Thank you.
We attempted to deliver your order on {{date}} but were not successful.
Please contact us at {{phone}} to arrange re-delivery.
Thank you.
15:36
Manage delivery
Call us
delivery_failed_1
Orders & Delivery
Delivery Failed 2
We were unable to deliver order {{text}} today.
Please {{text}} to schedule another delivery attempt.
Please {{text}} to schedule another delivery attempt.
15:36
Schedule delivery
delivery_failed_2
Orders & Delivery
Delivery Failed Form 1
We were unable to deliver order {{text}} today.
Please {{text}} to schedule another delivery attempt.
Please {{text}} to schedule another delivery attempt.
15:36
Reschedule
delivery_failed_form_1
Orders & Delivery
Delivery Update 1
Hi {{text}}, your order {{text}} is on its way and should arrive soon.
Estimated delivery: {{text}}
We will provide an update when your order is delivered.
An adult must be home to accept this package.
Estimated delivery: {{text}}
We will provide an update when your order is delivered.
An adult must be home to accept this package.
15:36
Track order
delivery_update_1
Orders & Delivery
Delivery Update 2
Hi {{text}}, our order {{text}} is out for delivery!
It should be delivered {{text}} between {{text}} and {{text}}.
It should be delivered {{text}} between {{text}} and {{text}}.
15:36
Track order
delivery_update_2
Orders & Delivery
Delivery Update 3
Your order {{text}} is out for delivery!
It should arrive by {{date}}.
Thank you for your business.
It should arrive by {{date}}.
Thank you for your business.
15:36
Track order
delivery_update_3
Orders & Delivery
Delivery Update 4
Your order {{text}} is out for delivery and is expected to arrive by {{date}}.
Thank you for your business.
Thank you for your business.
15:36
delivery_update_4
Orders & Delivery
Order Action Required 1
Hi {{text}}, before we can process your order {{text}}, we need to verify some information.
Please contact us at your earliest convenience.
Thank you.
Please contact us at your earliest convenience.
Thank you.
15:36
Call us
order_action_required_1
Orders & Delivery
Order Action Required 2
We were unable to process your order {{text}}.
Please call us at {{phone}} for next steps.
Please call us at {{phone}} for next steps.
15:36
Call us
order_action_required_2
Orders & Delivery
Order canceled
{{text}}, your order {{text}} has been successfully canceled.
Your refund will be processed in {{number}} business days.
Thank you.
Your refund will be processed in {{number}} business days.
Thank you.
15:36
View order details
order_canceled_1
Orders & Delivery
Order Canceled 2
{{text}}, per your request, we have canceled your order {{text}}.
Your {{text}} will be processed in {{number}} business days.
You can track this below.
Your {{text}} will be processed in {{number}} business days.
You can track this below.
15:36
View order details
order_canceled_2
Orders & Delivery
Order Canceled 3
Hi, this is to confirm we have successfully canceled your recent order {{text}}.
Thank you.
Thank you.
15:36
View order details
order_canceled_3
Orders & Delivery
Order canceled
Hello {{text}},
Your order {{text}} has been canceled.
A refund will be issued to your original payment method soon.
Your order {{text}} has been canceled.
A refund will be issued to your original payment method soon.
15:36
Order details
order_canceled_4
Orders & Delivery
Order Confirm Auto Schedule
Hi {{text}}, your {{text}} order has been successfully placed! We've scheduled an appointment for {{date}} at your preferred location. Please confirm if this time slot works for you.
15:36
Confirm
Reschedule
order_confirm_auto_schedule
Orders & Delivery
Order Confirm Manual Schedule
Hi {{text}}, your {{text}} order is placed! Reply *Schedule* to pick a time slot for your appointment.
15:36
Schedule
order_confirm_manual_schedule
Orders & Delivery
Order confirmed
Hi {{text}},
We're getting your order {{text}} ready and will let you know when it's on the way.
We're getting your order {{text}} ready and will let you know when it's on the way.
15:36
order_confirmed
Orders & Delivery
Order Delay 1
Hi {{text}}, there is a {{text}} in {{text}} your order {{text}}.
We're working to resolve it as soon as possible.
We will follow up with an update.
We apologize for any inconvenience.
We'll send you an updated delivery status when we can.
We're working to resolve it as soon as possible.
We will follow up with an update.
We apologize for any inconvenience.
We'll send you an updated delivery status when we can.
15:36
Track my order
View order details
order_delay_1
Orders & Delivery
Item(s) out-of-stock
Hi {{text}},
Item(s) from your recent order {{text}} are out-of-stock. We will notify you as soon as your item(s) ship.
If you prefer not to wait, please click below to {{text}} your order.
We apologize for any inconvenience.
Item(s) from your recent order {{text}} are out-of-stock. We will notify you as soon as your item(s) ship.
If you prefer not to wait, please click below to {{text}} your order.
We apologize for any inconvenience.
15:36
Manage order
order_delay_2
Orders & Delivery
Order delivered
Hi {{text}},
Your {{text}} has been delivered. Thank you for shopping with us.
Your {{text}} has been delivered. Thank you for shopping with us.
15:36
order_delivered
Orders & Delivery
Order confirmed
Hi {{text}},
Thank you for your {{text}}! Your order number is {{text}}.
We'll start getting {{text}} ready to ship.
Estimated delivery: {{date}}
We will let you know when your order ships.
Thank you for your {{text}}! Your order number is {{text}}.
We'll start getting {{text}} ready to ship.
Estimated delivery: {{date}}
We will let you know when your order ships.
15:36
View order details
order_management_1
Orders & Delivery
Order confirmed
Hi {{text}}, your order is confirmed and your order number is {{text}}.
Estimated delivery: {{date}}.
We will follow up with more details as we prepare your order for shipment.
Estimated delivery: {{date}}.
We will follow up with more details as we prepare your order for shipment.
15:36
View order details
order_management_2
Orders & Delivery
Order confirmed
Hi {{text}}, we've received your order.
Your order number is {{text}}.
Estimated delivery: {{date}}.
Click below to manage your order.
Your order number is {{text}}.
Estimated delivery: {{date}}.
Click below to manage your order.
15:36
Manage order
order_management_3
Orders & Delivery
Order confirmed!
Hi {{text}},
Your order has been successfully placed and is being processed. Your order number is {{text}}. You can view order details below.
Your order has been successfully placed and is being processed. Your order number is {{text}}. You can view order details below.
15:36
View order
order_management_4
Orders & Delivery
Order received
Hello {{text}},
We received your order {{text}}. We'll send you a status update once your payment is approved.
Thank you for shopping with us!
We received your order {{text}}. We'll send you a status update once your payment is approved.
Thank you for shopping with us!
15:36
Order details
order_management_5
Orders & Delivery
Order confirmed
Hi {{text}},
Your order {{text}} has been successfully placed with {{text}} and is being processed.
Your order {{text}} has been successfully placed with {{text}} and is being processed.
15:36
View order
order_management_6
Orders & Delivery
Order received
Hello {{text}},
We received your order {{text}}. We'll send you a status update once your payment is approved.
Thank you for shopping with us!
We received your order {{text}}. We'll send you a status update once your payment is approved.
Thank you for shopping with us!
15:36
order_management_no_cta_5
Orders & Delivery
Ready for pick up!
Hi {{text}}, your order {{text}} is ready for pick up at {{address}}.
When you arrive, tap the button below and we will bring your order to you.
See you soon!
When you arrive, tap the button below and we will bring your order to you.
See you soon!
15:36
I've arrived
order_pick_up_1
Orders & Delivery
Order Pick Up 3
Great news! Your order {{text}} is now ready for pick up at {{address}}.
Click "I'm here" when you arrive and we will meet you with your products.
See you soon!
Click "I'm here" when you arrive and we will meet you with your products.
See you soon!
15:36
I'm here
order_pick_up_3
Orders & Delivery
It's time to pick up your order
Hello {{text}},
Your order {{text}} is now ready for pickup at {{address}}.
Please remember to bring a photo ID with you.
See you soon!
Your order {{text}} is now ready for pickup at {{address}}.
Please remember to bring a photo ID with you.
See you soon!
15:36
Order details
order_pick_up_4
Orders & Delivery
It's time to pick up your order
Hello {{text}},
Your order {{text}} is now ready for pickup at {{address}}.
Please remember to bring a photo ID with you.
See you soon!
Your order {{text}} is now ready for pickup at {{address}}.
Please remember to bring a photo ID with you.
See you soon!
15:36
order_pick_up_no_cta_4
Orders & Delivery
Order shipped
Hi {{text}},
Your order {{text}} has been shipped and is on the way.
Your order {{text}} has been shipped and is on the way.
15:36
order_shipped
Orders & Delivery
Your order is being prepared
Hi {{text}},
We're preparing your order {{text}} and will let you know when it's ready.
We're preparing your order {{text}} and will let you know when it's ready.
15:36
Order details
order_update_1
Orders & Delivery
Your order is being prepared
Hi {{text}},
We're preparing your order {{text}} and will let you know when it's ready.
We're preparing your order {{text}} and will let you know when it's ready.
15:36
order_update_no_cta_1
Orders & Delivery
Purchase Receipt 1
Thank you for your purchase of {{amount}} from {{address}}. Your {{text}} PDF is attached.
15:36
purchase_receipt_1
Orders & Delivery
Purchase Receipt 2
Thank you for using your {{text}} card at {{text}}. Your {{text}} is attached as a PDF.
15:36
purchase_receipt_2
Orders & Delivery
Purchase Receipt 3
Hello {{text}},
Your invoice for order {{text}} is attached.
Thank you for shopping with us!
Your invoice for order {{text}} is attached.
Thank you for shopping with us!
15:36
Order details
purchase_receipt_3
Orders & Delivery
Purchase Transaction Alert
This message is to confirm your {{text}} for {{amount}} from {{text}} on {{date}}.
15:36
purchase_transaction_alert
Orders & Delivery
You were refunded for {{amount}}
Hi {{text}},
Your refund for {{amount}} has been processed for order {{text}}. You'll be credited back to your original payment method in 3-5 business days.
Your refund for {{amount}} has been processed for order {{text}}. You'll be credited back to your original payment method in 3-5 business days.
15:36
refund_confirmation_1
Orders & Delivery
Return Confirmation 1
Hi {{text}}, thank you for returning product(s) from your order {{text}}.
We are currently processing your return and will notify you of your {{text}} status.
We are currently processing your return and will notify you of your {{text}} status.
15:36
Manage order
return_confirmation_1
Orders & Delivery
Return received
We have received item(s) from your order {{text}}.
Your return is complete, and we have processed your {{text}} for {{amount}}.
Thank you for your business.
Your return is complete, and we have processed your {{text}} for {{amount}}.
Thank you for your business.
15:36
Manage order
return_confirmation_2
Orders & Delivery
Order shipped
Hi {{text}}, your order has shipped!
Your tracking number is {{text}}.
Estimated delivery is {{date}}.
We will continue to provide updates on this shipment until it is delivered.
Your tracking number is {{text}}.
Estimated delivery is {{date}}.
We will continue to provide updates on this shipment until it is delivered.
15:36
Track shipment
shipment_confirmation_1
Orders & Delivery
Shipment Confirmation 2
Hi {{text}}, great news! Your order {{text}} has shipped.
Tracking #: {{text}}
Estimated delivery: {{date}}
We will provide updates until delivery.
Tracking #: {{text}}
Estimated delivery: {{date}}
We will provide updates until delivery.
15:36
Track shipment
shipment_confirmation_2
Orders & Delivery
Shipment Confirmation 3
Hi {{text}}, your order {{text}} has left our {{text}} and is on its way to you!
Your tracking ID is {{text}}.
Click below to track your package.
Your tracking ID is {{text}}.
Click below to track your package.
15:36
Track my order
shipment_confirmation_3
Orders & Delivery
Your order is en route!
Hi {{text}},
We're happy to inform you that your order {{text}} has shipped! Click view order details to view the status of your shipment.
We're happy to inform you that your order {{text}} has shipped! Click view order details to view the status of your shipment.
15:36
View order details
shipment_confirmation_4
Orders & Delivery
Order shipped
Hi {{text}},
We're happy to inform you that your order {{text}} has shipped! Click below to view the status of your shipment.
We're happy to inform you that your order {{text}} has shipped! Click below to view the status of your shipment.
15:36
View order
shipment_confirmation_5
Payments & Billing
Upcoming automatic payment
Hi {{text}},
Your automatic payment for {{text}} is scheduled on {{date}} for {{amount}}.
Kindly ensure your balance is sufficient to avoid {{text}} fees.
Your automatic payment for {{text}} is scheduled on {{date}} for {{amount}}.
Kindly ensure your balance is sufficient to avoid {{text}} fees.
15:36
View account
auto_pay_reminder_1
Payments & Billing
Upcoming automatic payment
Hi {{text}}, this is to remind you of your upcoming auto-pay:
Date: {{date}}
Account: {{text}}
Amount: {{amount}}
Thank you and have a nice day.
Date: {{date}}
Account: {{text}}
Amount: {{amount}}
Thank you and have a nice day.
15:36
View details
auto_pay_reminder_2
Payments & Billing
Auto Pay Reminder 3
Reminder:
Your scheduled payment for your {{text}} card ending in {{number}} is scheduled for {{date}}.
Thank you.
Your scheduled payment for your {{text}} card ending in {{number}} is scheduled for {{date}}.
Thank you.
15:36
auto_pay_reminder_3
Payments & Billing
Card Transaction Alert 1
This is to notify you that your {{text}} card ending in {{number}} was charged {{amount}} by {{text}}.
15:36
card_transaction_alert_1
Payments & Billing
Card Transaction Alert 2
Thank you for using your {{text}} card. This confirms your purchase on {{date}} for {{amount}} at {{text}}.
15:36
card_transaction_alert_2
Payments & Billing
Disbursement Balance 1
Your {{text}} disbursement balance is {{amount}}. Kindly note it will expire on {{date}}. New {{text}} disbursements will be announced on a monthly basis. Use the URL below to review the disbursement schedule and to register or change your enrollment status.
15:36
View Schedule
disbursement_balance_1
Payments & Billing
Disbursement Voucher 1
{{text}} vouchers are here! You are eligible to claim your voucher at {{text}} or online via our website {{URL}}. Vouchers are valid until {{date}}. Vouchers can be used at many locations. Refer to our website {{URL}} for a comprehensive list of all locations that accept vouchers.
15:36
disbursement_voucher_1
Payments & Billing
Low account balance
Hi {{text}},
This is to notify you that your {{text}} in your {{text}} account ending in {{number}} is below your pre-set {{text}} of {{amount}}.
Click below to add funds or call us.
This is to notify you that your {{text}} in your {{text}} account ending in {{number}} is below your pre-set {{text}} of {{amount}}.
Click below to add funds or call us.
15:36
Make a deposit
Call us
low_balance_warning_1
Payments & Billing
Low Balance Warning 2
Hi {{text}},
Available funds in your {{text}} account ending in {{number}} are below your pre-set {{amount}} limit.
Available funds in your {{text}} account ending in {{number}} are below your pre-set {{amount}} limit.
15:36
Make a deposit
Call us
low_balance_warning_2
Payments & Billing
Verify your payment info
Hi {{text}},
Payment for your {{text}} card ending in {{number}} is coming due.
Verify your information to avoid {{text}} fees.
Please ignore this message if you've already paid.
Payment for your {{text}} card ending in {{number}} is coming due.
Verify your information to avoid {{text}} fees.
Please ignore this message if you've already paid.
15:36
Verify
payment_action_required_1
Payments & Billing
Review a recent transaction
Hi {{text}},
We encountered an issue with your recent transaction for {{amount}} at {{text}}.
Please contact us at {{phone}} for assistance.
We encountered an issue with your recent transaction for {{amount}} at {{text}}.
Please contact us at {{phone}} for assistance.
15:36
Call us
payment_action_required_2
Payments & Billing
Could not process payment
Your scheduled payment of {{amount}} for {{text}} could not be processed.
Please contact us at {{phone}} for assistance.
Please contact us at {{phone}} for assistance.
15:36
Call us
payment_action_required_3
Payments & Billing
Payment Confirmation 1
Hi {{text}},
We have received your payment of {{amount}} for {{text}}.
Thank you for your payment.
We have received your payment of {{amount}} for {{text}}.
Thank you for your payment.
15:36
View payment details
payment_confirmation_1
Payments & Billing
Successful payment
Your payment of {{amount}} for {{text}} has been processed successfully.
We appreciate your business.
We appreciate your business.
15:36
View details
payment_confirmation_2
Payments & Billing
Payment Confirmation 3
Payment confirmation:
Account: {{text}}
Amount: {{amount}}
Date: {{date}}
Thank you and have a nice day.
Account: {{text}}
Amount: {{amount}}
Date: {{date}}
Thank you and have a nice day.
15:36
View details
payment_confirmation_3
Payments & Billing
Order approved
Hello {{text}},
Your payment of {{amount}} for order {{text}} has been approved.
Your payment of {{amount}} for order {{text}} has been approved.
15:36
Order details
payment_confirmation_4
Payments & Billing
Payment due
Hi {{text}}, your {{text}} bill of {{amount}} is due on {{date}}. Pay now to avoid service disruption.
Ignore if already paid.
Ignore if already paid.
15:36
Pay now
payment_due_reminder
Payments & Billing
Payment Failed 1
Hi {{text}}, your recent payment of {{amount}} for your {{text}} account has failed.
Please check your account and try again.
Please check your account and try again.
15:36
View account
payment_failed_1
Payments & Billing
Payment Failed 2
Hi {{text}},
We were unable to process your payment of {{amount}} for {{text}}.
Please update your payment method or contact us for assistance.
We were unable to process your payment of {{amount}} for {{text}}.
Please update your payment method or contact us for assistance.
15:36
View account
Call us
payment_failed_2
Payments & Billing
Payment Failed 3
Your payment was rejected.
Account: {{text}}
Amount: {{amount}}
Date: {{date}}
Please check your account and try again.
Account: {{text}}
Amount: {{amount}}
Date: {{date}}
Please check your account and try again.
15:36
View account
payment_failed_3
Payments & Billing
Payment failed
Hi {{text}}, we were unable to process your {{text}} bill payment. Please try again or contact our support team.
15:36
Pay now
payment_failed_4
Payments & Billing
Payment Notice 1
Your payment for {{amount}} will be processed on {{date}}.
Thank you!
Thank you!
15:36
payment_notice_1
Payments & Billing
Payment Notice 2
Thank you for scheduling your payment of {{amount}}.
We will {{text}} on {{date}}.
We will {{text}} on {{date}}.
15:36
payment_notice_2
Payments & Billing
Payment Notice 3
This is to {{text}} your payment of {{amount}} for {{text}} will be processed on {{date}}.
15:36
payment_notice_3
Payments & Billing
Payment overdue
Your {{text}} payment of {{amount}} is overdue by {{number}} days.
Please pay now to avoid {{text}}. Contact us if you need assistance.
Please pay now to avoid {{text}}. Contact us if you need assistance.
15:36
Pay now
Contact us
payment_overdue_1
Payments & Billing
Payment Overdue 2
Hi {{text}}, you have a payment overdue:
Account: {{text}}
Amount due: {{amount}}
Due date: {{date}}
Use the button below to complete payment via our website.
Please ignore this message if you've already paid.
Account: {{text}}
Amount due: {{amount}}
Due date: {{date}}
Use the button below to complete payment via our website.
Please ignore this message if you've already paid.
15:36
Pay now
payment_overdue_2
Payments & Billing
Payment Overdue 3
Payment is overdue for your {{text}} card ending in {{number}} for {{amount}}.
Please click to pay now and avoid {{text}} fees.
Please click to pay now and avoid {{text}} fees.
15:36
Pay now
payment_overdue_3
Payments & Billing
Payment Overdue 5
Payment is overdue for your {{text}} card ending in {{number}}.
Please click to pay now and avoid {{text}} fees.
Please click to pay now and avoid {{text}} fees.
15:36
Review and Pay
payment_overdue_5
Payments & Billing
Payment Overdue 6
⭐ High performing
Includes order-summary header
Hi {{text}}, you have a payment overdue:
Account: {{text}}
Due date: {{date}}
{{text}} to complete payment via our website.
Please ignore this message if you've already paid.
Account: {{text}}
Due date: {{date}}
{{text}} to complete payment via our website.
Please ignore this message if you've already paid.
15:36
Review and Pay
payment_overdue_6
Payments & Billing
Payment overdue
⭐ High performing
Includes order-summary header
Your {{text}} payment is overdue by {{number}} days.
Please pay now to avoid {{text}}. Contact us if you need assistance.
Please pay now to avoid {{text}}. Contact us if you need assistance.
15:36
Review and Pay
payment_overdue_7
Telecom & Connectivity
Payment Recharge Reminder 01
⭐ High performing
Hello! Your {{text}} expires in {{text}}.
You can top up your number {{text}} - {{text}} - with {{amount}} to avoid interruptions.
Or click the link below to top up with another amount of your choice.
If you have already topped up, please disregard this message. Thank you!
You can top up your number {{text}} - {{text}} - with {{amount}} to avoid interruptions.
Or click the link below to top up with another amount of your choice.
If you have already topped up, please disregard this message. Thank you!
15:36
Review and Pay
payment_recharge_reminder_01
Payments & Billing
Payment due soon
Hello {{text}},
Your payment of {{amount}} is due on {{date}}.
Please ignore this message if you've already paid.
Your payment of {{amount}} is due on {{date}}.
Please ignore this message if you've already paid.
15:36
Pay now
payment_reminder_1
Payments & Billing
Payment Reminder 2
Your payment of {{amount}} is due on {{date}}.
Pay now to avoid {{text}}.
If you already paid, please ignore this message.
Pay now to avoid {{text}}.
If you already paid, please ignore this message.
15:36
Pay now
payment_reminder_2
Payments & Billing
Payment due
Payment reminder:
Account: {{text}}
Amount due: {{amount}}
Due date: {{date}}
Pay now to avoid {{text}}.
Please ignore this if you have already paid.
Account: {{text}}
Amount due: {{amount}}
Due date: {{date}}
Pay now to avoid {{text}}.
Please ignore this if you have already paid.
15:36
Pay now
payment_reminder_3
Payments & Billing
Payment of {{amount}} due
Hi {{text}},
Payment of {{amount}} for your {{text}} card ending in {{number}} is due on {{date}}.
Pay now to avoid late fees.
Please ignore this message if you've already paid.
Payment of {{amount}} for your {{text}} card ending in {{number}} is due on {{date}}.
Pay now to avoid late fees.
Please ignore this message if you've already paid.
15:36
Pay now
payment_reminder_4
Payments & Billing
Payment due
⭐ High performing
Includes order-summary header
Hi {{text}},
Payment for your {{text}} card ending in {{number}} is due on {{date}}.
Pay now to avoid {{text}}.
Please ignore this message if you've already paid.
Payment for your {{text}} card ending in {{number}} is due on {{date}}.
Pay now to avoid {{text}}.
Please ignore this message if you've already paid.
15:36
Review and Pay
payment_reminder_5
Payments & Billing
Payment due
⭐ High performing
Includes order-summary header
Payment reminder:
Account: {{text}}
Due date: {{date}}
Pay now to avoid {{text}}.
Please ignore this message if you've already paid.
Account: {{text}}
Due date: {{date}}
Pay now to avoid {{text}}.
Please ignore this message if you've already paid.
15:36
Review and Pay
payment_reminder_6
Payments & Billing
Payment Reminder 7
⭐ High performing
Includes order-summary header
Your payment is due on {{date}}.
Pay now to avoid {{text}}.
If you've already paid, please ignore this message.
Pay now to avoid {{text}}.
If you've already paid, please ignore this message.
15:36
Review and Pay
payment_reminder_7
Payments & Billing
Payment due soon
⭐ High performing
Includes order-summary header
Hello {{text}},
Your payment is due on {{date}}.
Please ignore this message if you've already paid.
Your payment is due on {{date}}.
Please ignore this message if you've already paid.
15:36
Review and Pay
payment_reminder_8
Payments & Billing
Payment Scheduled 1
Your payment of {{amount}} for your {{text}} account is scheduled for {{date}}.
Please ensure you have sufficient funds to avoid generating any {{text}} fees.
Please ensure you have sufficient funds to avoid generating any {{text}} fees.
15:36
Manage payment
payment_scheduled_1
Payments & Billing
Upcoming scheduled payment
Hi {{text}},
Thank you for scheduling your payment of {{amount}} for your {{text}} account on {{date}}.
Please visit your account if you would like to make any changes ahead of this date.
Thank you for scheduling your payment of {{amount}} for your {{text}} account on {{date}}.
Please visit your account if you would like to make any changes ahead of this date.
15:36
Manage payment
payment_scheduled_2
Payments & Billing
Payment Scheduled 3
Hi {{text}}, this is to remind you of your upcoming scheduled payment:
Date: {{date}}
Account: {{text}}
Amount: {{amount}}
Thank you and have a nice day.
Date: {{date}}
Account: {{text}}
Amount: {{amount}}
Thank you and have a nice day.
15:36
Manage payment
payment_scheduled_3
Payments & Billing
Payment received
Hi {{text}}, your {{text}} bill payment of {{amount}} has been successfully received. Your payment date was {{date}}. Thank you!
15:36
Receipt
payment_successful
Payments & Billing
Statement available
Hi {{text}},
Your {{text}} statement for your account ending in {{number}} is now available.
Click below to see your statement.
Your {{text}} statement for your account ending in {{number}} is now available.
Click below to see your statement.
15:36
View statement
statement_available_1
Payments & Billing
Statement available
This is to notify you that your latest statement for your {{text}} account is now available.
Please log into your account to view your statement.
Please log into your account to view your statement.
15:36
View statement
statement_available_2
Telecom & Connectivity
Device return
Hi {{text}}, your broadband connection has been disconnected. To return your device, please follow these steps:
{{text}}
You can also contact us at {{text}} for assistance.
{{text}}
You can also contact us at {{text}} for assistance.
15:36
device_recovery
Telecom & Connectivity
Installation complete
Hi {{text}}, your {{text}} installation is complete! Our technician has configured your connection, and you're now ready to go online. If you have any issues, feel free to reply or contact {{text}} for assistance.
15:36
installation_complete
Telecom & Connectivity
Low balance notification
Hi {{text}}, your mobile balance is {{amount}}. Please recharge to avoid interruption.
15:36
Recharge
low_balance_warning_3
Telecom & Connectivity
Network troubleshooting steps
Hi, we understand you might be experiencing network troubles at {{text}}.
You can try these simple steps:
Step 1: {{text}},
Step 2: {{text}},
Step 3: {{text}}.
Need more help? Contact: {{text}} or view details.
You can try these simple steps:
Step 1: {{text}},
Step 2: {{text}},
Step 3: {{text}}.
Need more help? Contact: {{text}} or view details.
15:36
View details
network_troubleshooting
Telecom & Connectivity
Recharge failed
Hi {{text}}, we were unable to process your mobile recharge. Please try again or contact our support team.
15:36
Recharge
recharge_failure
Telecom & Connectivity
Pack expiry reminder
Hi {{text}}, your {{text}} is ending tonight. To continue using without interruption, please recharge.
15:36
Recharge
recharge_reminder
Telecom & Connectivity
Recharge successful
Hi {{text}}, your mobile recharge of {{amount}} has been successful! Your new balance is {{amount}}.
15:36
recharge_successful
Telecom & Connectivity
Service renewal reminder
Your {{text}} plan is scheduled to renew on {{date}}. Please maintain sufficient balance to keep the service active.
15:36
renewal_reminder
Telecom & Connectivity
Renewal Successful
Hi {{text}},
Your {{text}} plan has been successfully renewed.
Your new plan details are:
Plan name: {{text}}
Data limit: {{text}}
Validity: {{text}}
Thank you for choosing us!
Your {{text}} plan has been successfully renewed.
Your new plan details are:
Plan name: {{text}}
Data limit: {{text}}
Validity: {{text}}
Thank you for choosing us!
15:36
renewal_successful
Telecom & Connectivity
Roaming cost advisory
Hi {{text}}, your number is currently on a network outside {{text}}. To avoid high pay-as-you-go charges, you can activate an international roaming pack.
15:36
Activate
roaming_reminder
Telecom & Connectivity
Service Disruption
Dear Customer, we have scheduled network updates on {{date}} between {{text}} and {{text}}. You may experience temporary service disruption. Thank you for your understanding.
15:36
service_disruption
Telecom & Connectivity
Shifting Journey
Hi {{text}}, your broadband connection shifting request is being processed! We'll keep you updated on the status.
15:36
Track Status
shifting_journey
Telecom & Connectivity
System Outage 1
We have detected a system outage that impacts zip code {{text}}. We expect to restore service by {{date}}. We apologize for the inconvenience.
15:36
system_outage_1
Telecom & Connectivity
System Outage 2
The system outage has been restored for zip code {{text}}. If you are still experiencing an outage in zip code {{text}}, click the button below to alert us.
15:36
Report Outage
system_outage_2
Telecom & Connectivity
Speed-upgrade notice
We are pleased to inform you that your internet speed has been upgraded to {{number}} Mbps. Thank you for choosing our services.
15:36
upgrade_confirmation
Feedback & Support
Feedback Collection
Hi {{text}}, the service request we completed on {{date}} is now closed. Please rate your experience from 1-5 and share any feedback to help us improve.
15:36
feedback_collection
Feedback & Support
Feedback Survey 1
Hi {{text}},
Thank you for your recent {{text}} on {{date}}.
We value your feedback and would appreciate you sharing more about your experience with us at the link below.
This should only take {{number}} minutes. We appreciate your time.
Thank you for your recent {{text}} on {{date}}.
We value your feedback and would appreciate you sharing more about your experience with us at the link below.
This should only take {{number}} minutes. We appreciate your time.
15:36
Leave feedback
feedback_survey_1
Feedback & Support
How did we do?
Thank you for visiting us at {{address}} on {{date}}.
We value your feedback.
Please fill out this short survey to let us know how we can continue to improve.
We value your feedback.
Please fill out this short survey to let us know how we can continue to improve.
15:36
Fill out survey
feedback_survey_2
Feedback & Support
Rate your experience
Your feedback is important to us.
Please take a quick survey about your recent {{text}} experience.
Please take a quick survey about your recent {{text}} experience.
15:36
Take survey
feedback_survey_form_1
Feedback & Support
Feedback Survey Form 2
At {{text}}, we value customer feedback and use it to continually improve our {{text}}.
Please fill out a short {{text}}, linked below, to let us know more about your recent {{text}} with us.
Thank you in advance.
Please fill out a short {{text}}, linked below, to let us know more about your recent {{text}} with us.
Thank you in advance.
15:36
Take survey
feedback_survey_form_2
Feedback & Support
Missed call
Hi {{text}}, we missed your call. Please let us know if you're available to reschedule.
15:36
Reschedule Call
followup_missed_calls
Feedback & Support
Support Ticket Acknowledgement
Your request {{number}} is registered. We will contact you within {{number}} hours.
15:36
support_ticket_acknowledgement
Events & Groups
You have an upcoming event
Reminder: You RSVP'ed to {{text}} by {{text}}.
The event starts on {{date}} at {{text}} at {{address}} location.
The event starts on {{date}} at {{text}} at {{address}} location.
15:36
event_details_reminder_1
Events & Groups
Event Details Reminder 2
Reminder: {{text}} is coming up and you have RSVP'ed to this event by {{text}}.
See you at {{text}} at {{text}} local time.
See you at {{text}} at {{text}} local time.
15:36
event_details_reminder_2
Events & Groups
Event Rsvp Confirmation 1
Thank you for RSVP'ing to {{text}} by {{text}}.
See you on {{date}} at {{text}} local time.
See you on {{date}} at {{text}} local time.
15:36
event_rsvp_confirmation_1
Events & Groups
Event Rsvp Confirmation 2
Your RSVP for {{text}} by {{text}} is confirmed!
Thanks!
Thanks!
15:36
event_rsvp_confirmation_2
Events & Groups
Group Invite Link
Hi {{text}}, your request for {{text}} service from {{text}} was successfully received!
You can start the service by clicking and joining the group below.
{{group_id}}
Thank you!
You can start the service by clicking and joining the group below.
{{group_id}}
Thank you!
15:36
group_invite_link
Events & Groups
Group Invite Link Concise
Your {{text}} request with {{text}} is confirmed. Please join the WhatsApp group to start:
{{group_id}} Thank you!
{{group_id}} Thank you!
15:36
group_invite_link_concise
Events & Groups
Group Invite Link Detailed
Hi {{text}},
We are pleased to inform you that your request for {{text}} from {{text}} has been successfully received.
To facilitate your session, we have created a dedicated WhatsApp group. Please join the group using the link below to proceed with your request:
{{group_id}}
Thank you for using our service!
We are pleased to inform you that your request for {{text}} from {{text}} has been successfully received.
To facilitate your session, we have created a dedicated WhatsApp group. Please join the group using the link below to proceed with your request:
{{group_id}}
Thank you for using our service!
15:36
group_invite_link_detailed
Public Safety & Alerts
Crisis Response 1
We activated support services for the {{text}} in the {{text}} area. Please take the following precautions if you live in {{text}} or surrounding areas: {{text}}, {{text}}, {{text}}.
15:36
crisis_response_1
Public Safety & Alerts
Crisis Response 2
There is an active {{text}} in the {{text}} area. For live updates on the {{text}} alert in the {{text}} area, visit our website {{URL}}.
15:36
crisis_response_2
Public Safety & Alerts
Health Awareness 1
Stay up-to-date with your health. Stop by {{text}} by {{date}} to get your free {{text}}. Bring your {{text}} and {{text}}.
15:36
health_awareness_1
Public Safety & Alerts
Health Emergency 1
The {{text}} has just declared a health emergency due to {{text}}. To learn more about {{text}} and precautions to take, use the URL below. We will follow up with more details once available.
15:36
Learn More
health_emergency_1
Public Safety & Alerts
Health Emergency 2
A health emergency due to {{text}} has been declared in the {{text}} area. Live updates available on our website {{URL}}.
15:36
health_emergency_2
Public Safety & Alerts
Operation Disruption 1
This is to notify you that {{text}} at our {{text}} station are halted due to {{text}}. Please avoid the area as we work to rectify. Click the URL below to see alternate {{text}} and/or {{text}} where service is available and running. Live updates on our site, available below.
15:36
View Updates
operation_disruption_1
Public Safety & Alerts
Operation Disruption 2
Regular maintenance for {{text}} is scheduled for {{date}} and the station in the {{text}} area will be closed until {{date}}. Please plan to use an alternate station if you plan to travel. Click the URL below to see alternate {{text}} and/or {{text}} where service will be available and running.
15:36
View Alternatives
operation_disruption_2
Public Safety & Alerts
Product Recall 1
The {{text}} you ordered on {{date}} has been recalled. Please click below to let us know how you would like to proceed.
15:36
View Options
product_recall_1
Public Safety & Alerts
Severe Weather Alert 1
There is a {{text}} alert in the {{text}} area. We recommend you remain indoors until {{date}}. If you are facing issues related to {{text}} or {{text}}, you can inform us by using the button below and we will follow up for an on-site inspection. We will follow up with key updates and any recommended precautions. For more information on {{text}} preparedness, click the URL below.
15:36
Learn More
severe_weather_alert_1
Public Safety & Alerts
Severe Weather Alert 2
There is a {{text}} alert in the {{text}} area. For more information on precautions to take during a {{text}} click the URL below. For live updates on the {{text}} alert in the {{text}} area, visit our website {{URL}}.
15:36
View Precautions
severe_weather_alert_2
Public Safety & Alerts
Voting Registration 1
To vote on {{date}}, please ensure your voter {{text}} is active. Please click the URL below to understand steps required to renew, if needed.
15:36
Check Registration
voting_registration_1
Public Safety & Alerts
Warranty Alert 1
Thank you for your purchase of {{text}}. Your warranty is active as of {{date}}. Our {{text}} are below, for your reference.
15:36
warranty_alert_1
No templates match your search. Try a different keyword or category.
Why start with Utility templates
WhatsApp templates fall into three categories — Marketing, Utility and Authentication. Utility templates cover information a customer is already expecting because of something they did: booked an appointment, scheduled a payment, placed an order. Because they're transactional rather than promotional, Meta reviews them quickly, delivery rates run high, and per-message pricing is generally lower than Marketing templates. The 164 templates above are the entire Utility library, spanning every category Meta offers — from account security and appointments to orders, payments, telecom, feedback, events and public safety alerts. Once you're comfortable sending these, add Marketing templates for broadcasts and offers, and Authentication templates for OTP-based login.
Frequently Asked Questions
What is a WhatsApp message template?
A message template is a pre-written message format that Meta reviews and approves before you can send it. Businesses use templates to start conversations — appointment reminders, payment alerts, order updates — with customers who haven't messaged them in the last 24 hours. Every template falls into a category: Utility, Marketing or Authentication.
What is a "Utility" template used for?
Utility templates carry transactional, non-promotional information a customer needs to complete or track an action they already started — an appointment reminder, a payment confirmation, an address update. Utility templates typically have the highest delivery and read rates of the three categories, and Meta prices them lower than marketing templates in most markets.
Can I use these templates exactly as shown?
Yes — these are drawn from Meta's official WhatsApp Manager template library, so the wording and category already match what Meta's review team expects. Swap in your own variables ({{text}}, {{date}}, {{amount}} and so on) and submit for approval through your WhatsApp Business API provider.
How long does template approval take?
Most utility templates using standard, library-based wording like the samples here are auto-approved within minutes. Custom templates with unusual phrasing, links or buttons can take a few hours to review, occasionally longer.
Do I need the WhatsApp Business API to send templates?
Yes. Templates are a feature of the WhatsApp Business API, not the free WhatsApp Business app. You submit and manage them through a Business Solution Provider dashboard such as Liliya, which also gives you a shared inbox, broadcast lists and scheduling on top of the same number.
From template to inbox
Submit, Send and Track, All on Liliya.
Submit templates, broadcast to your list, and track delivery on the official WhatsApp Business API — from ₹2,000/month, 7-day free trial.
