Guests Don't Wait. They Move On.
Hotels and resorts get most of their enquiries on WhatsApp - room availability, rates, check-in times - but a slow reply is all it takes for a guest to book somewhere else.
28%
Guest enquiries never receive a same-day reply.
3 Hours
Average response time during check-in and checkout rush.
6+
Channels front desk staff juggle for guest messages.
Where the conversation breaks down
Slow Responses
Guests reach out after hours or during busy times and don't get a quick reply.
Repeated Questions
Front desk repeats the same answers about rooms, prices, amenities and check-in daily.
Missed Conversations
Messages get buried while staff handle calls, walk-ins and front-desk tasks.
Scattered Communication
Enquiries arrive across calls, OTAs and WhatsApp, and details get lost between them.
Follow-ups Forgotten
Interested guests don't get the nudge they need to complete the booking.
Availability Unconfirmed Instantly
Staff can't confirm room type or availability on the spot without checking elsewhere.
Language Barriers
International guests ask in different languages your team can't always answer.
Inconsistent Quotes
Different staff members quote different rates, and guests notice.
Leads Lost Overnight
Enquiries that arrive late at night go completely unanswered until morning.
Every Missed Conversation Has a Cost.
A missed enquiry is not just a missed message. It can mean lost bookings, lower revenue, overworked staff and unhappy guests.
Lost Booking Opportunities
Guests get answers elsewhere and book with your competitor.
Lower Conversion
The longer the wait, the harder it is to convert interest into a booking.
Staff Pressure
Teams spend hours repeating routine answers instead of focusing on service.
Poor Guest Experience
Slow or difficult communication creates a negative first impression.
The Business Chain
Guest Enquiry
Delayed / Missed Response
Guest Loses Interest
Booking Opportunity Lost
Potential Revenue Lost
Hotels invest in everything that guests see. But the conversations guests don't see can still decide where they book.
Rooms
Interiors
Food
Experiences
Marketing
From Sign-Up to Your First Automated Reply, in Days.
No developers, no long onboarding. Here's what actually happens when a hotel or resort comes on board.
Connect Your WhatsApp Number
Move your existing number onto the official WhatsApp Business API on a guided setup call - no number change needed.
Load Your Rooms & Rates
Upload room types, rates, amenities and check-in rules once. Liliya.io keeps them ready for any guest, any time.
Liliya.io Handles the First Reply
Every "any rooms available?" or "what's the rate?" gets an instant, accurate answer, day or night, in the guest's language.
Your Team Closes the Booking
Warm, qualified conversations land in one shared inbox, so your front desk team can confirm bookings faster.
One Inbox for Every Guest Conversation.
From the first "Do you have rooms available?" to the last "Thank you, see you again" - Liliya.io handles it on WhatsApp.
Instant Replies
Answer guest questions the moment they arrive, any time of day.
Room Booking & Availability
Let guests check availability and book directly on WhatsApp.
Pre-Arrival Information
Share directions, check-in details and requirements automatically.
Concierge & In-Stay Requests
Handle housekeeping, room service and local recommendations.
Upsells & Packages
Promote room upgrades, spa, dining and experiences at the right moment.
Guest Feedback & Reviews
Collect feedback and reviews automatically after checkout.
Multi-language Support
Talk to international guests in the language they're comfortable with.
Analytics & Insights
Track conversations, response times and conversions in one place.
Hotels & Resorts Already Trust Liliya.io.
Riverside Boutique Stay
Boutique Hotel, Udaipur
"Guests used to message us at 11pm and hear back the next morning. Now they get an instant reply, even after the front desk shuts for the night."
Palm Ridge Resort
Resort, Goa
"Our WhatsApp used to be two phones passed between shifts. Now it's one inbox and nobody misses a weekend booking enquiry."
Hilltop Nest Homestay
Homestay, Coorg
"Guests always ask about check-in time and directions. That answer now goes out automatically, the moment they book."
Turn Guest Questions Into Guest Conversations.
Liliya.io helps hotels and resorts connect with guests on WhatsApp - the channel they already use and trust. Better conversations. Happier guests. More bookings.
Instant Guest Communication
Be available where your guests are - on WhatsApp.
Frequently Asked Questions
Answer common questions quickly and consistently.
Lead Capture
Turn conversations into valuable enquiries.
Follow-up Opportunities
Re-engage interested guests and move them closer to booking.
Better Guest Experience
Give guests the convenience they expect from the moment they enquire.
Liliya Resort
Online
From Enquiry to Experience
Guest asks a question
Liliya.io helps manage the conversation
Hotel responds through WhatsApp
Guest gets the information they need
The conversation moves closer to a booking
Built for the Way Hotels & Resorts Actually Run.
Room Booking & Availability
The moment a guest asks "any rooms for this weekend?", Liliya.io checks room type and rate and replies instantly - whether it's peak hour or 2am.
Pre-Arrival Information
Directions, check-in time, ID requirements and parking details go out automatically once a booking is confirmed - no more "how do I get there?" calls on arrival day.
Concierge & In-Stay Requests
Housekeeping, room service and local recommendations are logged and routed the moment a guest asks, so requests don't get lost between shifts.
Upsells & Packages
Room upgrades, spa slots and dining packages are suggested at the right moment in the conversation, not buried in a brochure nobody opens.
Multi-language Support
International guests can ask in their own language and still get a clear, accurate answer - useful for properties with a mixed domestic and international guest base.
Guest Feedback & Reviews
A feedback request goes out automatically after checkout, while the stay is still fresh - so review collection doesn't depend on someone remembering to ask.
One Conversation, Tailored to Every Property.
Every property type gets the right guest experience, at the right speed - automatically.
Boutique Hotels
Give a personal, high-touch first impression without extra front-desk staff.
Resorts & Villas
Handle seasonal booking spikes and packaged stays without dropping enquiries.
Homestays & B&Bs
Answer guest questions instantly, even when it's a one or two-person team.
Business Hotels
Confirm corporate bookings, billing details and stay extensions quickly.
Real Properties, Real Everyday Wins.
Sunset View Villas
Villas, Alibaug
"We get the same five questions every day - availability, rate, breakfast, check-in, pet policy. Liliya.io answers all five before our staff even opens the chat, and hands over the ones ready to book."
Grand Harbour Hotel
Business Hotel, Mumbai
"Our corporate guests message at odd hours between meetings. Having replies go out instantly, in their language, has made a real difference to how seriously they take us."
Misty Meadows Cottage
Homestay, Manali
"It's just the two of us running this place. Liliya.io answers guests while we're managing the kitchen or the garden, so nobody waits on us anymore."
Lakeside Retreat
Boutique Hotel, Nainital
"Weekend enquiries used to pile up faster than we could reply. Now every guest gets the same instant, warm response, so we're not losing bookings to slow replies anymore."
Long Weekends and Holidays Don't Overwhelm You Anymore.
Enquiries multiply around long weekends, holidays and festival dates. Liliya.io keeps replying instantly, without hiring temporary front-desk staff.
Simultaneous Conversations
Handle dozens of holiday-season enquiries at once, without any guest waiting in a queue.
Consistent Rates & Answers
Every guest gets the same accurate holiday rate and availability, even during the rush.
No Missed Messages
Nothing gets buried under a stack of check-ins and checkout requests.
Staff Stay Focused
Your front desk stays with the guests in front of them instead of stuck answering the phone.
One Conversation, From First Question to Confirmed Stay.
Guest asks about rooms and rates
Liliya.io helps manage the conversation
Your team responds through WhatsApp
Guest gets a quick, confirmed booking
The conversation turns into a completed stay
Here's What Changes With Liliya.io.
28% of guest enquiries went unanswered same-day
Every guest gets an instant reply
3 hours was the average wait during the rush
Room availability and rates go out in seconds
6+ channels checked by hand, one at a time
One shared inbox for every guest conversation
Integrations
Works With The Tools Your Property Runs On
Liliya.io connects with Shopify, Facebook, IndiaMart and Google Sheets, so your guest list, enquiries and leads move in and out without manual re-entry.
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Shopify
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IndiaMart
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Facebook
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Google Sheets
Questions Hotels & Resorts Ask Us Most.
Do I need to change my WhatsApp number to use Liliya.io?
No. Liliya.io connects to your existing WhatsApp business number through the official WhatsApp Business API - your guests keep messaging the same number they already have saved.
Can Liliya.io check room availability and rates automatically?
Yes. Upload your room types, rates and availability rules once, and Liliya.io sends the correct answer instantly whenever a guest asks - the same information every time, at any hour.
Is there a free trial before I commit?
Yes, Liliya.io comes with a 7-day free trial and no setup fee, so you can try automated replies, booking assistance and the shared team inbox before subscribing.
Can multiple staff members reply from the same WhatsApp number?
Yes. Liliya.io's shared team inbox lets your whole front desk team see and respond to guest conversations from one place, with no more juggling multiple phones or shift handovers.
Does Liliya.io help with pre-arrival and in-stay guest requests too, not just bookings?
Yes. Pre-arrival directions, check-in details, concierge requests and post-stay feedback are all handled on the same WhatsApp conversation, from first enquiry to after checkout.
Liliya.io Works Beyond Hospitality, Too.
Hotels & Resorts
Your Guests Are Already Asking. Make Sure You're Ready to Answer.
Helping hotels and resorts turn everyday WhatsApp conversations into better guest experiences and stronger booking opportunities.
No setup fee · 7-day free trial · Cancel anytime
