Your Beauty Brand Could Be Losing Customers.
Without you even realizing it. Every day, buyers leave because they don't get instant replies, can't decide which product suits their skin, or abandon their order before checkout.
34%
Customer messages never receive a reply.
50 Min
Average reply time during a launch or sale.
6
Skin and concern profiles matched by hand, one chat at a time.
Where the conversation breaks down
No Instant Replies
Customers message about stock and shades but don't get an immediate answer.
Long Wait Times
By the time your team responds, they've already bought from someone else.
Can't Choose the Right Product
Buyers aren't sure what suits their skin type and no one is there to guide them.
Abandoned Before Purchase
Undecided or unanswered customers leave before completing their order.
Missed DMs From Social
Instagram and Facebook enquiries land in a separate inbox nobody checks.
Inconsistent Ingredient Answers
Different staff give different answers about ingredients and usage.
Restock Questions Unanswered
"Is this back in stock?" is asked daily and rarely answered on time.
After-Hours Leads Lost
Messages that arrive at night or on weekends go completely unanswered.
Repeat Customers Not Recognized
Loyal buyers get treated like strangers every time they message.
Every Missed Conversation Has a Cost.
You're not just missing messages. You're losing customers, revenue and growth.
Lost Sales Opportunities
Buyers who don't get quick answers purchase from a competitor instead.
Poor Customer Experience
Slow, inconsistent replies leave a bad impression of your brand.
More Abandoned Carts
Unanswered questions at checkout mean the order never completes.
Fewer Returning Customers
A poor first experience means they don't come back for a second order.
The Business Chain
Customer Enquiry
Delayed / Missed Reply
Customer Buys Elsewhere
Cart Abandoned
Revenue Lost
Beauty brands invest in formulas, packaging and marketing. But the conversations customers don't see can still decide whether they buy.
Skincare
Launches
Repeat Orders
Reviews
Loyalty
From Sign-Up to Your First Automated Reply, in Days.
No developers, no long onboarding. Here's what actually happens when a beauty brand comes on board.
Connect Your WhatsApp Number
Move your existing number onto the official WhatsApp Business API on a guided setup call - no number change needed.
Load Your Catalog & Skin-Type Guide
Upload your product catalog and recommendation rules once. Liliya.io keeps them ready for any customer, any time.
Liliya.io Recommends & Replies Instantly
Every "which one is best for me?" gets an instant, personalized answer, day or night.
Your Team Closes the Sale
Warm, ready-to-buy conversations land in one shared inbox, so your team confirms the order faster.
One Inbox for Every Customer Conversation.
From the first "Do you have this in stock?" to a completed order - Liliya.io handles it on WhatsApp.
Reply Instantly, 24/7
Never leave a customer waiting, day or night.
Recommend the Right Products
Guide buyers to the skincare or beauty product that fits their needs.
Answer FAQs Automatically
Ingredients, usage, shipping and returns - answered consistently.
Guide Inquiry to Checkout
Turn product questions into a completed order, in the same chat.
Capture After-Hours Leads
Catch enquiries that arrive at night, on weekends or on holidays.
Restock & Launch Alerts
Notify interested customers the moment a product is back or new.
Order & Shipping Updates
Keep customers informed from confirmation to delivery.
Boost Conversions
Reduce support workload while converting more conversations into sales.
Beauty Brands Already Trust Liliya.io.
Glow & Co.
Founder, Mumbai
"Shade and stock questions used to sit unanswered for hours. Now customers get a reply before they've even put their phone down."
Petal Skincare
Founder, Jaipur
"Recommending the right product for sensitive skin used to depend on who was online. Now every customer gets the same thoughtful answer."
Radiance Beauty Studio
Founder, Chennai
"We used to lose late-night DMs completely. Liliya.io captures every one of them so we can follow up first thing in the morning."
Turn Every Conversation Into a Sale.
With Liliya.io, your WhatsApp sales and support assistant. Connect your official WhatsApp Business API and never miss a customer again.
Reply Instantly, 24/7
Never leave a customer waiting, day or night.
Recommend the Right Products
Guide buyers to the skincare or beauty product that fits their needs.
Answer FAQs Automatically
Ingredients, usage, shipping and returns - answered consistently.
Guide Inquiry to Checkout
Turn product questions into a completed order, in the same chat.
Capture After-Hours Leads
Catch enquiries that arrive at night, on weekends or on holidays.
Liliya Beauty
Online
Built for the Way Beauty Brands Actually Sell.
Reply Instantly, 24/7
The moment a customer asks about stock or a shade, Liliya.io replies immediately - the same accurate answer whether it's your quietest afternoon or a midnight launch.
Recommend the Right Products
Skin type, concern and preference questions are answered with a consistent, thoughtful recommendation - not a guess from whoever happens to be online.
Answer FAQs Automatically
Ingredients, usage instructions, shipping timelines and return policy are answered the same way every time, so nothing gets miscommunicated.
Guide Inquiry to Checkout
A product question becomes a completed order in the same chat window, without asking the customer to switch to a website or app.
Capture After-Hours Leads
A message that arrives at midnight or on a Sunday is still answered instantly, so a genuinely interested buyer never gets lost overnight.
Restock & Launch Alerts
Customers who asked about a sold-out product get notified automatically the moment it's back, turning a missed sale into a completed one.
See It Working Before You Pay Anything.
No developer, no long contract - just your WhatsApp number, your catalog and seven days to see the difference.
7-Day Free Trial
Try automated replies and the shared inbox on your own number.
No Setup Fee
Nothing to pay upfront to connect your number and load your catalog.
Cancel Anytime
No lock-in contract - stay only if it's genuinely working for you.
Runs on the official WhatsApp Business API - the same number your customers already have saved.
One Conversation, Tailored to Every Shopper.
Liliya.io adapts the message to who's on the other end of the chat.
First-Time Visitors
Guided to the right product from their very first message.
Repeat Customers
Recognized and reminded about restocks, new drops and favorites.
Social Media DMs
Instagram and Facebook enquiries routed into the same WhatsApp conversation.
Wholesale & Bulk Buyers
Get bulk pricing and stock confirmation without the back-and-forth.
Real Brands, Real Everyday Wins.
Lumiere Botanicals
DTC Brand Owner, Bengaluru
"We sell almost entirely through WhatsApp and Instagram. Liliya.io means every DM turns into a real conversation instead of getting buried."
Velvet Glow
Instagram-First Brand, Delhi
"Our launches used to flood our DMs and half of them went unanswered. Now every question gets a reply within seconds, even during a drop."
Sundari Beauty Supplies
Wholesale Supplier, Surat
"Salons and retailers ask us for bulk pricing constantly. Liliya.io confirms it instantly instead of them waiting for a callback."
Aura Clinic Essentials
Skincare Clinic Partner, Pune
"Our clients ask very specific ingredient questions before buying. Liliya.io gives them the same accurate answer every single time."
Guide Every Customer to Their Perfect Product.
"Which one is best for sensitive skin?" "Is this suitable for oily skin?" - Liliya.io answers instantly, consistently, every time.
Sensitive Skin
Recommends fragrance-free, dermatologist-tested picks.
Oily Skin
Suggests oil-control and mattifying formulas.
Dry Skin
Matches deeply hydrating, nourishing products.
Combination Skin
Balances hydration and oil-control recommendations.
Anti-Aging
Points to retinol, peptide and firming solutions.
Acne-Prone
Recommends non-comedogenic, acne-safe options.
One Conversation, From Question to Completed Order.
Customer asks about a product
Liliya.io helps manage the conversation
Your brand responds through WhatsApp
Customer gets a personalized recommendation
The conversation turns into a checkout
Here's What Changes With Liliya.io.
34% of messages went unanswered
Every message gets an instant reply
50 minutes was the average reply time in a launch
Recommendations go out in seconds
6 skin profiles matched by hand, one chat at a time
Every customer gets a personalized match, automatically
Connect your WhatsApp number, load your catalog and skin-type guide, and Liliya.io handles the rest - your team just closes the sale.
Integrations
Works With The Tools Your Beauty Brand Runs On
Liliya.io connects with Shopify, Facebook and Google Sheets, so your product catalog, orders and leads move in and out without manual re-entry.
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Shopify
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IndiaMart
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Facebook
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Google Sheets
Questions Beauty Brands Ask Us Most.
Do I need to change my WhatsApp number to use Liliya.io?
No. Liliya.io connects to your existing WhatsApp business number through the official WhatsApp Business API - your customers keep messaging the same number they already have saved.
Can Liliya.io recommend products based on skin type or concern?
Yes. Set up your recommendation rules once, and Liliya.io guides each customer to the right product for their skin type or concern - consistently, every time.
Is there a free trial before I commit?
Yes, Liliya.io comes with a 7-day free trial and no setup fee, so you can try automated replies, product recommendations and the shared team inbox before subscribing.
Can multiple staff members reply from the same WhatsApp number?
Yes. Liliya.io's shared team inbox lets your whole support and sales team see and respond to customer conversations from one place, with no more juggling multiple phones.
Can Instagram and Facebook DMs be routed into the same inbox?
Yes. Social media enquiries can be routed into the same WhatsApp conversation, so nothing gets lost between platforms.
Liliya.io Works Beyond Beauty, Too.
Cosmetics & Beauty
Less Waiting. More Sales. Better Customer Experience.
Liliya.io is the WhatsApp API that helps cosmetics and beauty brands sell smarter, not harder.
No setup fee · 7-day free trial · Cancel anytime
