Inquiries Come From Everywhere. Nothing Stays Organised.
Travel inquiries about packages, itineraries and quotes are scattered across WhatsApp, calls and website forms. The problem isn't a lack of interest - it's losing the conversation somewhere in between.
28 Inquiries
27%
Inquiries never receive a follow-up.
5+ Hours
Average time to send a quotation.
4
Channels travellers use to reach out.
Where the conversation breaks down
Late Replies
Travellers wait hours for a quote while comparing other agencies.
Follow-ups Forgotten
Interested travellers never hear back after their first message.
Multiple Sources, No System
WhatsApp, calls, forms and walk-ins all land in different places at once.
Duplicate Follow-ups
Two staff members message the same traveller without knowing it.
Manual Quotations
Every itinerary and quote is prepared by hand, slowing down every enquiry.
No Clear Ownership
Nobody's sure which staff member is following up which traveller.
Every Missed Follow-up Becomes Lost Revenue.
When leads aren't tracked and followed up on time, they drop off at every stage of the booking journey.
Lost Revenue
Potential bookings disappear due to slow or missed responses.
Lower Trust
Slow, inconsistent replies make travellers book elsewhere.
Wasted Staff Time
Staff repeat the same package details instead of closing bookings.
Slow Decision Making
Managers can't see which travellers need follow-up or which packages convert.
An Example Booking Journey
19 BOOKINGS LOST TO FOLLOW-UP GAPS
Illustrative example scenario - not verified performance data.
Slow follow-ups don't just create operational problems. They create revenue leakage that quietly limits growth.
From Sign-Up to Your First Automated Reply, in Days.
No developers, no long onboarding. Here's what actually happens when a tour and travel business comes on board.
Connect Your WhatsApp Number
Move your existing number onto the official WhatsApp Business API on a guided setup call - no number change needed.
Load Your Packages & Itineraries
Upload your packages, itineraries and pricing rules once. Liliya.io keeps them ready for any traveller, any time.
Liliya.io Handles the First Reply
Every "do you have a package for..." gets an instant, accurate answer, day or night.
Your Team Closes the Booking
Warm, qualified conversations land in one shared inbox, so your team can follow up and confirm bookings faster.
One Inbox for Every Traveler Conversation.
From the first "Do you have a package for..." to a confirmed, paid booking - Liliya.io handles it on WhatsApp.
Package & Itinerary Sharing
Share tour packages and itineraries instantly, the moment a traveler asks.
Instant Quotations
Generate and send accurate quotes without manual delays.
Group Booking Coordination
Manage group enquiries and bookings without losing track of details.
Payment Reminders
Automated nudges for pending payments and booking confirmations.
Pre-Trip Document Sharing
Share tickets, vouchers and travel documents automatically before departure.
Post-Trip Follow-up & Reviews
Reach out after the trip for feedback, reviews and repeat bookings.
Multi-Source Lead Capture
Bring enquiries from WhatsApp, calls, forms and walk-ins into one place.
Reports & Insights
Track inquiries, conversions and revenue in real time.
Travel Businesses Already Trust Liliya.io.
Wanderlust World Tours
Tour Operator, Mumbai
"Travellers used to wait till the next morning for a package quote. Now it's instant, even on a Sunday."
Horizon Holidays
Travel Agency, Delhi
"Our WhatsApp used to be three phones and one very tired travel counsellor. Now it's one inbox and nobody misses a group enquiry."
Blue Earth Escapes
Tour Operator, Goa
"Payment reminders were our biggest headache before a trip. Travellers get a gentle nudge automatically, without anyone typing a word."
Turn Every Inquiry Into a Journey With Liliya.io.
Liliya.io brings your travel sales and operations into one connected workflow - helping your team respond faster, follow up consistently and convert more bookings.
Centralized Lead Management
Every inquiry, from every channel, tracked in one place.
Automated Follow-ups & Reminders
No quoted traveller goes quiet without a nudge.
Quick Quotations & Itineraries
Send accurate packages and pricing without manual delays.
Booking & Payment in One Place
Confirmations and payment reminders move with the conversation.
Reports & Insights for Growth
Track inquiries, conversions and revenue in real time.
Wanderlust World Tours
Online
Built for the Way Travel Businesses Actually Sell.
Package & Itinerary Sharing
The moment a traveller asks about a destination, Liliya.io sends the correct package and itinerary - the same one every time, whether it's your busiest hour or midnight.
Group Booking Coordination
A group tour enquiry for 15 people stays organised in one thread - headcounts, preferences and payments included - instead of scattered across chats.
Payment Reminders
Pending balances and confirmation deadlines get a gentle, automatic nudge - so a booking doesn't fall through over a missed reminder.
Pre-Trip Document Sharing
Tickets, vouchers and travel documents go out automatically before departure, so your team isn't fielding "where are my tickets?" messages the night before.
Post-Trip Follow-up & Reviews
After the trip, travellers get a follow-up message for feedback and reviews - and a nudge toward their next booking.
Multi-Source Lead Capture
Enquiries from WhatsApp, calls, forms and walk-ins all land in the same organised inbox, so nothing depends on which channel a traveller chose.
One Conversation, Tailored to Every Traveller.
Every traveller type gets the right information, at the right speed - automatically.
Family Travellers
Get family-friendly packages and pricing without the back-and-forth.
Honeymoon Couples
Explore curated romantic getaways and get a quick, personal quote.
Group & Corporate Tours
Coordinate large group bookings and corporate offsites in one thread.
Solo & Repeat Travellers
Fast, familiar service for travellers who book with you again and again.
Real Businesses, Real Everyday Wins.
Trailmark Tours
Group Tour Desk, Jaipur
"We handle the same five questions all day - package, price, dates, inclusions, availability. Liliya.io answers all five before our staff even opens the chat, and hands over the ones ready to book."
Moonlight Honeymoons
Boutique Agency, Udaipur
"Honeymoon enquiries come in at odd hours from couples planning together. Getting a warm, instant reply has made a real difference to how seriously they take us."
Sunrise Corporate Travel
Corporate Desk, Pune
"Corporate offsite planning depends on fast, accurate quotes. Liliya.io keeps that answer consistent no matter which of our three counsellors replies."
Roamer's Escape
Travel Agency, Kochi
"Solo travellers used to get deprioritised behind bigger group bookings. Now every message gets the same instant reply, so we're not losing our repeat travellers."
Long Weekends and Wedding Season Don't Overwhelm You Anymore.
Enquiries multiply around summer holidays, wedding season and long weekends. Liliya.io keeps replying instantly, without hiring temporary staff.
Simultaneous Conversations
Handle dozens of peak-season enquiries at once, without any traveller waiting in a queue.
Consistent Rates & Availability
Every traveller gets the same accurate seasonal pricing and availability, even during the rush.
No Missed Messages
Nothing gets buried under a stack of quote requests and confirmations.
Staff Stay Focused
Your team stays with the travellers ready to book instead of stuck answering repeat questions.
One Conversation, From Inquiry to Happy Traveller.
Traveller asks about a package or destination
Liliya.io helps manage the conversation
Your team responds through WhatsApp
Traveller gets a quick, consistent quotation
The conversation turns into a confirmed booking
Here's What Changes With Liliya.io.
27% of inquiries never got a follow-up
Every inquiry gets tracked and followed up
5+ hours was the average wait for a quotation
Packages and quotes go out in minutes
4 channels checked separately, one at a time
One shared inbox for every traveller conversation
Integrations
Works With The Tools Your Travel Business Runs On
Liliya.io connects with Facebook, Google Sheets, Shopify and IndiaMart, so your traveller list, itineraries and leads move in and out without manual re-entry.
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Shopify
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IndiaMart
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Facebook
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Google Sheets
Questions Travel Businesses Ask Us Most.
Do I need to change my WhatsApp number to use Liliya.io?
No. Liliya.io connects to your existing WhatsApp business number through the official WhatsApp Business API - your travellers keep messaging the same number they already have saved.
Can Liliya.io send my packages and itineraries automatically?
Yes. Upload your packages, itineraries and pricing once, and Liliya.io sends the correct version instantly whenever a traveller asks - the same information every time, at any hour.
Is there a free trial before I commit?
Yes, Liliya.io comes with a 7-day free trial and no setup fee, so you can try automated replies, quotation sharing and the shared team inbox before subscribing.
Can multiple staff members reply from the same WhatsApp number?
Yes. Liliya.io's shared team inbox lets your whole team see and respond to traveller conversations from one place, with no more juggling multiple phones.
Does Liliya.io help during peak booking season?
Yes. Automated replies, follow-up reminders and centralised lead management are built to handle the enquiry spikes around holidays, long weekends and wedding season without extra staffing.
Liliya.io Works Beyond Travel, Too.
Tours & Travels
More Bookings. Happier Travellers. Stronger Travel Business.
Liliya.io helps tour and travel businesses turn scattered WhatsApp inquiries into organised, followed-up bookings.
No setup fee · 7-day free trial · Cancel anytime
